Complaint Policy.
At MHB Clinic, we are committed to exceptional care. Your feedback helps us improve. If you feel dissatisfied with any part of your experience, we encourage you to let us know.
How to Make a Complaint
We've outlined a clear step-by-step process to help you share any concerns with us:
Step 1 – Speak to Us Directly
If you have a concern, we kindly ask that you raise it immediately with your practitioner or a member of our team after your appointment. In many cases, issues can be quickly resolved at this stage.
Step 2 – Submit a Formal Complaint
If your concern is not resolved or you prefer to put it in writing, please send a formal complaint to:
Please include:
- Your full name
- Date of your treatment
- A clear description of your concern
Step 3 – Acknowledgement
We will acknowledge your complaint within 3 working days of receiving it.
Step 4 – Investigation and Resolution
Your complaint will be fully reviewed. We aim to provide a detailed response along with a proposed resolution within 10 working days.
Step 5 – Further Escalation
If you are not satisfied with the outcome, we will provide guidance on how you can escalate your concern to the appropriate regulatory or professional body.
We appreciate your trust in MHB Clinic. Your feedback helps us grow and improve, and we are here to support you every step of the way.
Thank you for choosing MHB Clinic.