Cancellation & Rescheduling Policy.

At MHB Clinic, we understand that sometimes schedules change and you may need to cancel or reschedule your appointment. We kindly ask all clients to read and comply with our cancellation and rescheduling policy.

48-Hour Notice: We require a minimum of 48 hours' notice for any appointment cancellation.

Cancellation Fee: If an appointment is cancelled less than 48 hours before the scheduled treatment time, you will be responsible for paying the full amount of the scheduled treatment.

Deposit: For appointments where a deposit has been paid, the deposit is non-refundable if the appointment is cancelled less than 48 hours before the scheduled treatment.

48-Hour Notice: To reschedule an appointment, we require a minimum of 48 hours' notice.

How to Reschedule: You can reschedule your appointment via our online booking system or by contacting us directly by phone or email.

Late Rescheduling: Rescheduling an appointment less than 48 hours before the scheduled treatment may be subject to availability and may incur additional charges.

We kindly request that all clients attend their appointment on time.

15-Minute Grace Period: A grace period of 15 minutes is allowed if you call us before your expected arrival time.

Beyond 15 Minutes: If you are more than 15 minutes late without prior notice, your appointment will be considered cancelled, and you will be charged the full amount of the scheduled treatment.

All treatment packages purchased from our clinic must be paid for upfront at the time of booking. This ensures your booking is confirmed and secures your treatment schedule.

Non-Refundable Treatments: Once a treatment has been completed, no refunds will be issued. If you have any concerns regarding your treatment, please contact us immediately to arrange an in-person consultation to discuss your concerns.

Non-Refundable Packages: Payments for any treatments or packages purchased are non-refundable. However, unused amounts may be applied towards other treatments at our clinic upon agreement.

Exceptions and Mutual Agreement

We understand that emergencies, medical circumstances, and other unforeseen situations may occur. If you need to cancel or reschedule due to exceptional circumstances, please contact us as soon as possible to discuss the available options.

Any exception to this policy, including any discretionary cancellation, credit, transfer, or refund, must be agreed upon mutually in writing between the client and MHB Clinic.

Any such agreement will be considered individually and does not create an obligation for the clinic to offer the same arrangement in future cases.

Nothing in this policy affects a client's statutory rights under applicable UK consumer law.

At MHB Clinic, we offer a one-time free initial consultation for new clients. We may also offer a one-time free follow-up consultation where appropriate.

Free consultations are offered only once. If a client fails to attend their free initial consultation or free follow-up consultation, any future consultation booking will be chargeable.

If a client misses their free consultation or free follow-up consultation, a £30 consultation fee will apply for any further consultation appointment.

This policy ensures that our team's time is respected and allows us to accommodate all clients efficiently. If you need to reschedule, please notify us at least 24 hours in advance to avoid any charges.

Any photos taken by the clinic during a client's appointment are strictly for clinic records, treatment documentation, and internal reference only.

MHB Clinic does not share, send, or release clinic-taken photos to clients by message, email, or any other digital communication method.

If a client would like to keep photos for their own personal record, they may request this during their appointment. In this case, the practitioner may take photos using the client's own phone, so the client can keep them directly.

No photos taken by the clinic will be emailed, messaged, or sent to the client after the appointment.

If our partnered finance company does not approve your application, and we offer you an in-house finance option, the following terms will apply:

• You must adhere strictly to the agreed instalment terms. Any delay in payment will result in your package being recalculated at the single-session price for treatments already taken.
• The package will be cancelled if payment is delayed beyond 24 hours from the due date of any instalment.
• All in-house finance options are limited to a maximum duration of 30 days from the first instalment date. Full payment must be completed within this time frame.

At MHB Clinic, we are committed to maintaining a safe, respectful, and professional environment for both our clients and staff.

• Zero Tolerance for Abuse: We do not tolerate any form of harmful language, abusive behaviour, harassment, threats, or blackmail.
• CCTV Surveillance: CCTV operates at all times within our clinic to ensure the safety of everyone on the premises.
• Reporting Abuse: Any incidents of abuse, harassment, threatening behaviour, or blackmail will be reported to the local police.

We appreciate your cooperation in helping us maintain a positive and respectful environment for all.

All treatment packages purchased must be fully redeemed within 8 months from the date of the first session. Any unused treatments after this period will be forfeited and will not be refunded.

We understand that emergencies and unforeseen circumstances can occur. If you need to cancel or reschedule due to an emergency, please contact us as soon as possible to discuss your options.

If you need to cancel or reschedule your appointment, or if you have any questions about this policy, please contact us:

Email: info@mhbclinic.co.uk

Phone: 020 3816 0081

Thank you for understanding and adhering to our policies. These measures help us maintain the highest standards of service, safety, and fairness for all clients.